Refund policy

Customers residing within the European Union have the right to return items within 14 days of receiving their order, without providing any reason. 

To be eligible for a return: 

-The item must be unused, unworn, and in its original condition. 

-The item must be returned in its original packaging.

-Proof of purchase is required.

To initiate a return, please contact me at lilymaystudio1@gmail.com.

The customer is responsible for the direct costs of return shipping, unless otherwise stated. Import duties, taxes, and custom fees are non-refundable.

Non-EU Returns

Returns from countries outside the European Union are not accepted. Import duties, taxes, and custom fees are non-refundable.

Damages and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
I will notify you once I’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since I’ve approved your return, please contact me at lilymaystudio1@gmail.com.